FAQ

Frequently Asked Questions (FAQ)

  1. How can I place an order?
    To place an order, select the desired items and add them to your cart. Then, click on the cart, review your selection, and proceed to checkout. Enter your shipping and payment details to complete your order.

  2. Which payment methods are accepted?
    We offer various payment methods, including:

  • Credit card (Visa, MasterCard, American Express)
  • PayPal
  • Instant bank transfer
  • Invoice (depending on country and availability)

  1. What are the shipping costs?
    Shipping costs depend on your location and the size of your order. The exact cost will be shown to you during the checkout process before you complete your order. Shipping is free within [Country] for orders over [XX] Euro.

  2. How long does delivery take?
    Delivery time depends on the shipping method and your location. Typically, delivery within [Country] takes 4-10 business days. International deliveries may take between 10 and 14 business days, depending on the destination.

  3. Can I cancel my order?
    Once an order is completed, we are unfortunately unable to change or cancel it. If you need to make changes, please contact us as soon as possible at info@mymaralo.com.

  4. What happens if an item is out of stock?
    If an item you ordered is out of stock, we will notify you by email. You will then have the option to modify your order or receive a refund.

  5. How can I track my order?
    Once your order has been shipped, you will receive a shipping confirmation with a tracking number. You can use this number to track the status of your delivery at any time.

  6. How can I return or exchange an item?
    You have the right to return or exchange items within 14 days after receiving them. Please contact us before returning the items at [email/phone] for further instructions. Items must be unused and in the original packaging to be eligible for return.

  7. How can I contact customer service?
    Our customer service is available via email at [email address]. We typically respond within 3 business days.

  8. Is my data secure?
    Yes, protecting your personal data is very important to us. We use state-of-the-art security measures to ensure all data is handled securely and confidentially. For more information, please refer to our [Privacy Policy].

  9. Where can I find information on offers and discounts?
    Sign up for our newsletter to receive exclusive offers, discounts, and updates. You can also find all current promotions and special offers on our website.